HOW RETURNS WORK

Our team is happy to help with returns for products you purchased through KitchenAid.com. Simply call 1 (800) 422-1230 for major appliances or 1 (800) 541-6390 for countertop appliances, kitchenware or kitchen tools. Have your order number or product serial number handy and we can help you through the process.  

NOTE: We only accept returns for products purchased directly from KitchenAid.com. If you purchased a product at another retailer, please contact that retailer regarding your return.



COUNTERTOP APPLIANCES, KITCHENWARE & KITCHEN TOOLS

Within 30 Calendar Days
You may return items purchased on KitchenAid.com within 30 days of purchase for a full refund of your product purchase price or a replacement product. Return shipping is FREE, except for parts and accessories.

Please call our returns team at 1 (800) 541-6390 to initiate a return and obtain a prepaid shipping label which you may use to send the item back to us in new condition. Free return shipping is only available for U.S. consumers who directly call this number.

Once we validate the returned items have arrived, you will receive a confirmation email and your return will be processed. Accounts will be credited within 7-10 business days once items are received and processed.


After 30 Calendar Days
If the 30-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply.

Not happy for any reason? Call us at 1 (800) 541-6390 so we better understand how to help your situation.

 

MAJOR APPLIANCE RETURNS WITHIN 5 BUSINESS DAYS

No Return Fees
Not happy with your new product? No matter the reason, it's no problem. Request your return within 5 business days from the date of delivery for a product refund. Simply call 1 (800) 422-1230 with your order number or product serial number handy. Delivery, shipping and service fees will not be refunded.

 

MAJOR APPLIANCE RETURNS OR EXCHANGES WITHIN 30 CALENDAR DAYS

Products Damaged Upon Delivery
If you notice your product was delivered damaged, you can request a return, exchange or repair within 30 calendar days by calling us at 1 (800) 422-1230.

• For an exchange, you will not be charged any additional delivery, shipping or service fees. Depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.
• For a return, you will receive a product refund, but delivery, shipping and service fees will not be refunded. Please call us to discuss the nature of the damage and confirm that you qualify for the product refund.
• If you’re interested in a repair, just call the same number to schedule service.


Major Appliance Returns for Any Other Reason
If you're not happy with your product for any other reason, you have up to 30 calendar days to request a return. An additional restocking fee of 15% of the product cost will be applied, with a $50 minimum. Please call us at 1 (800) 422-1230 to arrange for the return.

NOTE: If you're returning a product from Hawaii, your return will only be subject to a flat $50 restocking fee.

 

MAJOR APPLIANCE RETURNS AFTER 30 CALENDAR DAYS

If the 30-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply.

Not happy for any reason? Call us at 1 (800) 422-1230 so we better understand how to help your situation. 

 

PARTS & ACCESSORIES

Returns for Major Appliance Parts & Accessories
Get a refund when you request your return within 30 calendar days after the date of delivery. 

Simply call 1 (800) 422-1230 with your order number or product serial number handy and we can provide you with available options. For some products, we may be able to help arrange return shipping. Most often, we will ask you to ship the product back using a method that provides a tracking number. We will not cover associated shipping fees.


Returns for Countertop Appliance Parts & Accessories
Fill out the return section of your order’s packaging slip. Please complete and include the return form for all refunds and exchanges. You will need the product item number and your reason for return. Send the item back to us in new condition, along with your Product Returns Form to the address below:

KitchenAid
Attn: Returns/Internet Orders

1701 KitchenAid Way
Dock 10
Greenville, OH 45331


Shipping charges are non-refundable. Send your package using a method that provides a tracking number (FedEx or UPS). We are not responsible if there is no proof the product was delivered to us.

Once we validate the returned items have arrived, you will receive a confirmation email and your return will be processed. Accounts will be credited within 7-10 business days once items are received and processed.

 

WHAT TO EXPECT

Once your product has been received by us, please allow approximately two weeks to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after two weeks, please contact us at 1 (800) 422-1230 for major appliances or 1 (800) 541-6390 for countertop appliances. 

We have the right to refuse refunds or exchanges that do not comply with our Returns Policy.

 

 

QUESTIONS?

Contact us for support to find the answers you’re looking for.



Major Appliances

Chat live
with an expert or call
1 (800) 422-1230


Monday-Friday: 8:00 a.m.-8:00 p.m. EST
Saturday: 8:00 a.m.-4:30 p.m. EST




Countertop Appliances, Kitchenware or Kitchen Tools

Chat live with an expert or call

1 (800) 541-6390


Monday-Friday: 8:00 a.m.-8:00 p.m. EST



ADDITIONAL CUSTOMER CARE